Return Policy

At Big League Accessories, we want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

30-day return window

If you've simply changed your mind about a product, we'll refund your purchase price or exchange it for another product, provided that the return is requested within 30 days of delivery and the item is unused, undamaged, and in its original packaging.

After 30 days from shipment, your merchandise is no longer returnable to us. In many cases, the manufacturer's warranty may still cover defects or workmanship issues — we'll do our best to help you contact the manufacturer if needed.

Items that cannot be returned

• Products that have been installed, used, or damaged after delivery
• Custom or special-ordered products (including custom tanks and storage systems)
• Products that have been modified or otherwise altered
• Products with a broken or tampered seal
• Custom-painted items, opened electrical items, and performance parts
• Big and bulky items that ship via freight carrier (LTL)

Damaged or defective items

If your item arrives damaged or defective, contact us within 7 days of delivery. We'll work with you to repair, replace, or refund the item at no cost. Please retain all original packaging until the issue is resolved.

For freight (LTL) shipments, inspect the package carefully at delivery. Note any visible damage on the bill of lading before signing. Concealed damage must be reported within 48 hours of delivery.

How to start a return

Contact our customer service team. We'll provide you with a Return Merchandise Authorization (RMA) number and instructions. Returns sent without an RMA may be refused or delayed.

• Email: customerservice@bigleagueaccessories.com
• Phone: (888) 535-0504

Return shipping

For returns due to our error (wrong item shipped, defective product, damaged in transit), we cover return shipping. For returns due to a change of mind, the customer is responsible for return shipping costs unless otherwise noted.

Refunds

Once we receive your returned item and confirm it meets our return criteria, we'll process your refund within 5–10 business days. Refunds are issued to the original payment method. It may take an additional 3–10 business days for the refund to appear in your account.

If you paid with a gift card, the refund will be issued as store credit.

Exchanges

The fastest way to exchange an item is to return the original and place a new order for the replacement. This avoids delays caused by waiting for the return to be received and processed.

Questions

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Eastern Time. We'll respond to email inquiries within one business day.