Order Information

Here's what to expect when you place an order with Big League Accessories.

Placing your order

You can place an order online 24/7 at bigleagueaccessories.com. Add items to your cart, proceed to checkout, and enter your shipping and billing information. You'll receive an order confirmation email within a few minutes of placing your order.

Order processing

Most in-stock orders are processed within 1–2 business days. Special-order, custom, or freight (LTL) items may take longer to process. Your order confirmation email will note any expected processing delays.

Order statuses

• Pending: Your order has been received and is awaiting processing.
• Awaiting Payment / Awaiting Fulfillment: Your order is being prepared for shipment.
• Shipped: Your order has left our warehouse. You'll receive a tracking number by email.
• Completed: Your order has been delivered.
• Cancelled: Your order has been cancelled.

Changing or cancelling an order

If you need to change or cancel your order, contact us as soon as possible. Once an order has shipped, we generally cannot cancel or modify it — but we'll do our best to help. After-shipment changes may need to be handled as a return.

Payment

We accept major credit cards (Visa, Mastercard, American Express, Discover) and other payment methods displayed at checkout. Your card is charged at the time the order is placed.

Sales tax

Sales tax is calculated based on your shipping address and applied at checkout where required by law.

Backorders

Occasionally, an item may go on backorder after you've placed your order. If that happens, we'll contact you to let you know the expected ship date and to confirm whether you want to wait for the item or cancel that line.

Questions

For any questions about an existing order, contact our customer service team:

• Phone: (888) 535-0504
• Email: customerservice@bigleagueaccessories.com
• Hours: Monday – Friday, 9:00 AM – 5:00 PM Eastern Time